Return & Refund Policy – Wholesalers Online

At Wholesalers Online, we aim to provide quality products for businesses. Due to the nature of wholesale products, returns and refunds are handled with specific guidelines.

1. Eligibility for Returns

You may request a return if:

• You received a damaged or defective item
• You received the wrong product

Change-of-mind returns are not accepted for wholesale orders.

2. Timeframe

Return requests must be made within 7 days of receiving your order.

3. Process

To initiate a return:

1. Email us at info@wholesalersonline.com.au
2. Include your order number, photos, and the issue description
3. Our team will review and approve (if eligible)

4. Refunds

Refunds will be:

• Issued to the original payment method
• Processed within 5–10 business days after the returned item is inspected

Shipping fees are non-refundable.

5. Non-Returnable Items

• Used or damaged items
• Custom orders
• Items sold in clearance or special promotions